FAQs

Our pricing is transparent and competitive. You can view our rates on our online booking form without entering personal information. Simply select your desired service and any extras, and the price will be displayed. We believe our combination of convenience and quality cleaning sets us apart in the industry.

NeatBrite proudly serves Dallas and the surrounding areas. We also service Austin, TX. For specific location inquiries, please contact our office.

Our standard cleaning includes:

• Dusting and wiping all surfaces
• Vacuuming and mopping floors
• Cleaning mirrors and glass fixtures
• Sanitizing bathrooms (toilets, showers, tubs, sinks)
• Kitchen cleaning (countertops, sink, appliance exteriors)
• Emptying trash and recycling bins
• Making beds (upon request)
• Light dusting of baseboards

A deep clean is recommended for first-time customers or homes that haven’t been professionally cleaned in over a month. It includes everything in our standard cleaning, plus additional services like detailed baseboard cleaning, inside cabinet cleaning, and extra attention to build-up areas.

We accept all major credit cards. A hold is placed on your card as your cleaning day approaches, and you’re charged after the cleaning is completed. We use Stripe, a secure payment processor with 256-bit SSL encryption, for all transactions.

Yes, our cleaners bring all necessary supplies and equipment. However, if you prefer us to use your products, please let us know in advance

Absolutely. All NeatBrite cleaners are fully insured and bonded for your peace of mind.

Yes, we can include laundry and dishes in your cleaning service. Please note that for laundry, machines must be in your home or apartment unit, and you need to provide detergent.

We understand that plans can change. However, to compensate our cleaners for holding your spot, we have a $40 cancellation fee. For same-day cancellations, the fee is $80.

It’s not necessary. Many clients prefer to have their homes cleaned while they’re at work or away. Our vetted cleaners always treat your home with respect and care.

We offer several options:

• You or someone else can be home to let them in
• You can leave a key under the mat
• You can provide us with a lockbox code
• You can leave the door unlocked on the cleaning day

Yes, we strive to send the same cleaner or team for each of your scheduled cleanings to ensure consistency and build trust.

Absolutely! We can use green, eco-friendly products upon request. Just let us know when booking your service.

Your satisfaction is our priority. If you’re not completely happy with your cleaning, please let us know within 48 hours, and we’ll schedule a re-clean at no additional cost.

We clean interior windows as part of our service. However, we typically don’t clean exterior windows for safety reasons.

For safety reasons, our cleaners don’t use ladders. They can use a small step stool (2-3 steps) if you provide one, but anything requiring a ladder is outside our standard service.

We can clean behind appliances and furniture if they’re moved before we arrive. For liability reasons, our cleaners cannot move heavy furniture or appliances themselves.

We’re pet-friendly! Our cleaners are trained to work in homes with pets. However, for everyone’s safety, we ask that you secure your pets during the cleaning if possible.

Absolutely! You can adjust your cleaning preferences at any time. Just let us know before your next scheduled cleaning.

While our cleaners are extremely careful, accidents can happen. We’re fully insured, so in the rare event something is damaged, please let us know within 48 hours, and we’ll make it right.