Your use of this website is governed by the terms & conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. You may not use this website and should exit it now if you do not agree with these terms of conditions. NeatBrite may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.
Cancellations: NeatBrite requests cancellation before 5 PM the day before the scheduled appointment. All phone, chat or E-Mail cancellations or rescheduling after 5 PM the day before the appointment will be charged $70. Anytime our cleaners are denied access to the apartment at the time of cleaning (due to a customer no-show or lock-out) you will be charged our minimum service of $109.
Payments: We accept all major credit cards as forms of payment. All payments must be made before the cleaning or immediately after our cleaners finish, before they leave your home. Any late payments will be assessed a $25 fee.
Flat Rate Pricing: We offer flat rate pricing depending on the size of the home, though we reserve the right to adjust the price for fairness if your home is larger, has copious amounts of pet hair or messier than normal.
200% Guarantee: We offer a 200% guarantee on all of our work. This includes a free re-clean of the spots that were missed during your initial cleaning. If you are not satisfied with the re-clean you are entitled to a full refund. A claim must be made within 48 hours of service. A claim may also not be made if you were present during the cleaning and approved the work during the walkaround. A claim may also not be made if hourly service with a set time limit was selected and the cleaners did not have enough time to complete the task.
Negative Reviews: NeatBrite requires 7 days to fix and resolve any and all issues and problems before relating negative feedback on any public website. This includes, but is not limited to, Google +, Facebook, Yelp, etc.
Referrals: A great deal of time is put into recruiting and checking the background and experience of our cleaners. Part of our service agreement states that you agree to not independently hire any of NeatBrite cleaners unless you pay our referral fee of $5000. This amount is due in full immediately upon personal employment of the cleaners, regardless of whether you use them for a recurring or one-time service.
Moving Heavy Furniture: Due to safety concerns, NeatBrite will not allow it’s cleaners to move / lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture (e.g. couch), please move them prior to our arrival.
Arrival Times: We reserve the right to arrive to your home within a 30 minute window of the time of booking. For example, if the booking time is 12:00 PM, we may arrive anytime between 11:30 AM and 12:30 PM.
Recurring Cleans: Booking in a recurring clean (weekly, fortnightly or monthly) locks you in for a minimum of 3 cleans. If a recurring clean is cancelled without a mutually agreed upon reason by yourself and NeatBrite before 3 cleans have been completed, a charge of the difference on the completed discounted cleans and pre discounted cleans will be made.